COVID-19 Updates

Update: November 23, 2020
All branch lobbies are currently closed and available by appointment only until further notice.

Update: October 16, 2020
Effective Friday, October 16th, 2020, all lobbies will be open with the exception of Lubbock. Lubbock locations will serve customers by appointment only until further notice.

Update: October 12, 2020
Effective Tuesday, October 13th, 2020, all lobbies will be open including Lubbock locations.

Update: September 14, 2020
Effective Monday, September 14th, 2020, all lobbies will be open with the exception of Lubbock. Lubbock locations will temporarily continue to serve customers by appointment only.

Update: July 3, 2020
Effective Friday, July 3rd, 2020, all lobbies are by appointment only.

Update: June 29, 2020
Beginning Monday, June 29th, Lubbock lobbies are by appointment only.

Update: June 8, 2020
Beginning Monday, June 8th, all lobbies are open.

Update: May 20, 2020
Beginning Tuesday, May 26th, all lobbies will be open with the exception of our Gruver branch. Drive-thrus will be available on Saturdays beginning on June 6th, 2020.

Update: March 24, 2020
Beginning March 28th, drive-thru services will not be available on Saturdays until further notice. However, drive-thru banking services will continue to be available during normal hours Monday through Friday.

Update: March 20, 2020
Effective March 20, 2020, all branch lobbies will be temporarily closed with in-person visits by appointment only. However, drive-thru banking services during normal business hours will continue to be available. To schedule an in-person appointment please call 806-798-9700.

Update: March 19, 2020
Effective March 20, 2020, our Loraine and Abilene locations will also be temporarily closing lobbies with in-person visits by appointment only. However, drive-thru banking services during normal business hours will continue to be available. To schedule an in-person appointment please call 806-798-9700.

Update: March 18, 2020
To ensure the health and safety of our employees and our customers the lobbies of both Lubbock branches and our Brownwood branch will limit in-person services as part of the global effort to combat the COVID-19 virus. Effective March 19, 2020 both lobbies will offer limited in-person services by appointment only. All drive-thru banking services will continue to be available during normal business hours at both locations. To schedule an in-person appointment please call 806-798-9700.

Western Bank cares about the health and financial well-being of our customers, our community, and our team members. With the quickly developing and uncertain situation surrounding the COVID-19 virus, Western Bank will be your certainty in an uncertain circumstance. We want to remind you about the ways you can interact with Western Bank, while protecting your personal health as Western Bank protects your financial security.

ONLINE AND MOBILE BANKING

  • Check account balances and pending items in real-time
  • Transfer funds to another account
  • Make loan payments
  • Pay bills
  • Deposit checks
  • View, search, and sort transaction history
  • View online and mobile transactions
  • View statements and images
  • Configure email, text, and phone alerts
  • Send and receive secure messages
  • Request address change
  • Request stop payment
  • Reorder checks

CASH NEEDS & PURCHASES

Western Bank (WB) Debit Cards, Night Depository, and ATM’s

  • Use your WB debit card to get cash at any WB ATM.
  • Use your WB debit card to get cash back from your purchases.
  • Use your WB debit card to shop online or by phone and have items delivered directly to you.
  • Tap and go using Apple Pay or Samsung Pay on your mobile device.

Western Bank is a committed member in the communities we serve. We are actively taking steps to limit the COVID-19 impact on our operations and will continually provide our full banking services to our customers while protecting your personal and financial wellbeing. Western Bank is well capitalized and will help address your financial concerns throughout this period. Western Bank appreciates your business and is proud to be your community bank.

Frequently Asked Questions

If my Western Bank location has temporarily reduced branch access or is not open, is my money still insured?

Western Bank may temporarily close a lobby to ensure the health and safety of our employees and customers.  In the event of a lobby closure whenever possible we will continue operating drive-thru only services during normal business hours.  We encourage our customers to use ATMs and Western Bank digital platforms to access our services at any time.

Regardless, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.

Follow this link to find additional information regarding deposit insurance.

Will there be enough cash during a pandemic or other national disaster?

Western Bank is a very well-capitalized bank. What this means is that Western Bank is very strong financially and can meet any financial needs of customers during this time.  Western Bank exceeds cash reserves guidelines and has multiple locations throughout the state of Texas in the event of an outbreak in one area.

Keep in mind, the safest place for your money is inside a bank. Western Bank will continue to ensure that their customers have access to funds either directly or electronically, and with Western Bank, your funds are protected by the FDIC. Be assured that Western Bank and the Federal Reserve System have sufficient resources available to handle customer needs.

I’ve relocated due to COVID-19, will local banks cash my checks if I’m not a customer of that bank?

Western Bank is a community partner in all areas we serve. Ask the bank you are dealing with to call your local Western Bank location. We will assist that institution in providing your banking needs.

I’m concerned about ATM fees increasing as I don’t have access to my bank’s ATM network but need cash due to COVID-19 related issues. Who do I contact regarding this concern?

Western Bank has ATM locations throughout Texas and you can use your Western Bank debit card to get cash back on purchases at any retail location that offers cash back. If you are a Western Rewards Account holder Western Bank will refund up to 20 ATM transactions per month.

Our community is being encouraged to use social distancing to help stop the spread of COVID-19. My bank is restricting lobby access and I need to go to my bank to get cash and conduct transactions. What should I do?

Western Bank will continue to operate drive-thru windows and almost all transactions can occur from the comfort of your own car.  Please contact your closest Western Bank location if you feel that a transaction cannot be conducted at the drive-thru. Below is a list of all transactions that can be performed from your mobile device or computer at home on westernbank.com.

  • Check account balances and pending items in real-time
  • Transfer funds to another account
  • Make loan payments
  • Pay bills
  • Deposit checks
  • View, search, and sort transaction history
  • View online and mobile transactions
  • View statements and images
  • Configure email, text, and phone alerts
  • Send and receive secure messages
  • Request address change
  • Request stop payment
  • Reorder checks

I can't reach my location by phone or the internet. What should I do?

Western Bank has multiple locations that can assist you. If you cannot get in touch with your local branch someone via phone or email contact another location. Any location can assist you in any banking need.

How can I protect against fraud or scams?

Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Western Bank will not contact you and ask for this type of information.

I didn’t receive my direct deposit. What should I do?

Contact your employer to ensure that payroll operations are functioning as normal and to verify that funds were sent to the correct account, and when they are scheduled to be deposited into your account.

For updates regarding changes with COVID-19, bookmark this page.